What happens if your flight is delayed and a taxi is already booked?

Nothing goes wrong, provided one thing has already happened: you gave us the flight number when you booked. That single detail is what turns a delay from a problem into a non-event.

If you're being dropped off

A delay before you've even left home changes nothing about the drop-off — you're still going to the airport, just perhaps with more time to spare than expected, or occasionally less if the airline brings a departure forward instead. Either way, the pickup from your address happens at the time booked, because that part of the journey doesn't depend on the flight at all.

If you're being collected

This is where the flight number does its job. If your inbound flight is delayed, we track it and adjust the collection time to match the actual landing, not the scheduled one. You won't come through arrivals to find a driver who gave up after waiting for a flight that was supposed to land an hour ago — the pickup shifts with the flight, automatically, because that's what the flight number is for.

What if the delay is severe?

For a delay of an hour or two, nothing changes beyond the adjusted time. For a longer delay — an overnight one, or a diversion to a different airport entirely — call us as soon as you know, so the booking can be rearranged properly rather than left to update itself against outdated information. The earlier we know, the easier it is to simply move the booking rather than treat it as a problem.

What if the flight is cancelled outright?

Call to cancel or rebook the pickup. There's no charge for a cancelled pickup where the flight itself didn't happen — we'd rather have the accurate picture and reallocate that driver's time than hold a booking against a flight that isn't coming.

The one thing that breaks this system

Not giving a flight number in the first place. Without it, a delay just looks like you're late, and a driver working off a fixed pickup time rather than live flight data has no way to know whether to wait or whether something's gone wrong. It's the difference between a system that adjusts itself and one that needs a phone call to fix.

So: give the flight number every time, whether you're being picked up or dropped off, and a delay becomes something we handle in the background rather than something you need to manage from an arrivals hall. If anything feels uncertain on the day, call 01753 000 000 — a two-minute call beats guessing.